Booking Terms & Conditions

Our properties are available all year round and short breaks are also available on most properties all year round.  

A deposit is required at the time of booking to secure your holiday, details are shown on the Booking Summary.

The balance for your holiday must be paid 8 weeks before the date of arrival. Payment details are shown on the booking summary. If a booking is made less than 8 weeks prior to arrival, the full cost is due at the time of the booking.

We take payment by bank transfer, credit or debit card or cheque made payable to Mrs E A Down

Should you have to cancel your holiday you will be liable to pay the total amount due. However every effort will be made to re-let the property in which case 100% of the cost will be returned, less any costs we incur such as credit/debit card charges.  We strongly recommend that you take out cancellation insurance.

Where holiday bookings fall into a National Covid Lockdown for England and because of this has to be cancelled, we will offer you the opportunity to move your holiday to a different date (availability permitting) or offer you a full guaranteed refund.  NB The guaranteed refund covers national lockdowns and tier restrictions only- it does NOT cover you (or any member of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance, which we strongly recommend.  

 

 

 

 

 

You are responsible for the property during your stay and at the end of your stay the property must be left in a clean and tidy condition. We would appreciate notification of any breakages to ensure that the unit is fully equipped for future guests.

We permit the guests and members of the guests party (but no-one else) to occupy the property for holiday purposes only. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with us. Extra charges may be applicable.

Smoking is not permitted in any of our properties.  Should you wish to smoke we kindly ask that you show consideration to other guests and do not leave any cigarette butts behind.

You are required to vacate the property by 9 am on departure day. All properties are prepared to a high standard of cleanliness and therefore we appreciate arrivals not before 4.30pm. We are unable to accommodate pets and smoking is prohibited in all properties.  Temporary check in and check-out times (due to Covid-19) are arrival not before 4.30pm and departure by 9am.

Wheal Anna, Wheal Hope, Wheal Jane and Wheal Kitty are unsuitable for children under the age of 18.  We are able to accommodate a babe in arms in Wheal Busy.

Orchard Cottage, Wheal Anna and Wheal Hope are Saturday changeover.  Callestock Vean, Wheal Busy, Wheal Kitty and Wheal Jane are Friday changeover.